Terms of service
OVERVIEW
Welcome to PHE'ELLE CASUAL. Throughout the site, the terms “we”, “us” and “our” refer to PHE'ELLE CASUAL. PHE'ELLE CASUAL operates this website and store, including all related information, content, features, products, and services, to provide customers with a curated luxury shopping experience.
By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein. If you do not agree to these Terms, you may not access the website or use any services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence or have given consent for any minor dependents to use this site under your supervision.
You agree to provide accurate, current, and complete purchase and account information for all transactions made through our store. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.
SECTION 2 - PRODUCTS
PHE'ELLE CASUAL offers limited-edition apparel, accessories, watches, footwear, VIP experiences, and custom luxury products.
We strive to display product colors, details, and imagery as accurately as possible. However, actual colors and appearance may vary depending on screen settings, lighting, and device displays.
All product descriptions, pricing, availability, and collections are subject to change without notice at our sole discretion.
SECTION 3 - ORDERS
By placing an order, you are submitting an offer to purchase products from PHE'ELLE CASUAL. We reserve the right to refuse or cancel any order at our discretion.
Due to the limited and exclusive nature of many PHE'ELLE CASUAL products, all sales are final unless an item arrives damaged or incorrect.
Exchanges may be available depending on product availability and approval. Exchange requests must be submitted within 7 days of delivery.
Items approved for exchange must be:
- Unworn
- Unwashed
- In original packaging
- In original condition
Custom, personalized, made-to-order, and VIP products are non-refundable and non-returnable.
SECTION 4 - PRICING AND BILLING
All prices are listed in USD unless otherwise stated. Prices, promotions, and availability are subject to change without notice.
Customers agree to provide accurate billing and payment information for all purchases made through the store.
PHE'ELLE CASUAL reserves the right to refuse or cancel orders suspected of fraud, unauthorized activity, or resale purposes.
SECTION 5 - SHIPPING AND DELIVERY
Orders are typically processed within 2–7 business days unless otherwise stated.
Delivery timelines are estimates only and are not guaranteed. PHE'ELLE CASUAL is not responsible for shipping delays caused by carriers, customs, weather conditions, or events outside our control.
Once an order has been transferred to the shipping carrier, responsibility for the package passes to the customer.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this website, including logos, branding, graphics, product designs, videos, images, photography, text, and creative assets are the exclusive property of PHE'ELLE CASUAL unless otherwise stated.
Unauthorized reproduction, copying, resale, modification, or distribution of any website content is strictly prohibited.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not monitor or control.
Use of third-party tools is entirely at your own risk and subject to the terms provided by those third parties.
SECTION 8 - THIRD-PARTY LINKS
Certain content or services available through our website may include materials from third parties.
PHE'ELLE CASUAL is not responsible for examining or evaluating third-party content, websites, or services and assumes no liability for any third-party materials.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
PHE'ELLE CASUAL is powered by Shopify, which provides the ecommerce platform used to operate our online store.
However, all purchases, products, customer interactions, and transactions are solely between you and PHE'ELLE CASUAL. Shopify is not responsible for any aspect of purchases made through our store.
SECTION 10 - PRIVACY POLICY
Your submission of personal information through the store is governed by our Privacy Policy.
By using this website, you acknowledge that certain information may be processed through Shopify and related third-party service providers necessary to operate the store.
SECTION 11 - FEEDBACK
Any suggestions, comments, reviews, ideas, or submissions provided to PHE'ELLE CASUAL may be used by us without restriction or compensation.
We reserve the right to remove content deemed offensive, inappropriate, unlawful, or harmful to the brand or community.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally there may be information on the website containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability.
We reserve the right to correct errors and update information without prior notice.
SECTION 13 - PROHIBITED USES
You may not use the website or services:
- For unlawful purposes
- To violate intellectual property rights
- To distribute malicious code or spam
- To harass, abuse, or harm others
- To scrape, copy, or exploit website content
- To interfere with website security or functionality
Violation of these Terms may result in immediate termination of access to our services.
SECTION 14 - AGENTS AND AUTOMATED ACCESS
Unauthorized bots, scraping tools, automated systems, or AI-based extraction tools may not access or interact with the website without written permission from PHE'ELLE CASUAL.
SECTION 15 - TERMINATION
We reserve the right to terminate or suspend access to the website or services at any time without notice if we believe these Terms have been violated.
SECTION 16 - DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
PHE'ELLE CASUAL does not guarantee uninterrupted or error-free access to the website or services.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, PHE'ELLE CASUAL shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products, website, or services.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless PHE'ELLE CASUAL and its affiliates, employees, partners, and service providers from any claims, damages, liabilities, or expenses arising from your breach of these Terms.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
These Terms constitute the full agreement between you and PHE'ELLE CASUAL regarding use of the website and services.
Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
SECTION 21 - ASSIGNMENT
PHE'ELLE CASUAL may assign or transfer these Terms without restriction. Users may not transfer their rights or obligations under these Terms without written consent.
SECTION 22 - GOVERNING LAW
These Terms and any disputes related to the website or services shall be governed by and interpreted in accordance with the laws of the State of California, United States.
SECTION 23 - HEADINGS
Section headings are included for convenience only and do not affect interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We reserve the right to modify or update these Terms at any time without prior notice.
Continued use of the website following any updates constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service should be directed to:
PHE'ELLE CASUAL
Email: phelixb9@gmail.com
Website: https://www.pheellecasual.com